Terrible customer service and wrong advice given. Awaiting someone from the SPR team to make contact regarding a complaint about CF, Housing Officer. Her attitude was absolutely appalling and before I could finish my sentence she disconnected the call, which was recorded. Staff should not be allowed to get away with this and further training about communication, conduct and professionalism is required. Also given the wrong information about damp and mould. Was advised I would receive a call within 48 hrs and have now been told 14 working days - up until 9th April for someone to call. Whilst Jack offered an apology for being misinformed, he was reluctant to share the feedback in order for customer's/tenants expectations to be managed.I am extremely saddened by my experience in the last 24 hours and it has a significant impact on my wellbeing. I have struggled to get through by for several weeks, whilst experiencing unprecedented wait times. At work at present, and so far have been waiting on hold for 57 minutes ad 47 seconds - this is totally unacceptable, in addition to the accumulated hours I have spent trying to get through to no avail. We should not have to deal with this and whilst we understand there is a merge taking place between One Housing and Riverside - it is very important to significant improve the standard of customer service that is being delivered, at least across East of England. This is totally unacceptable.
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