It was a really good experience of service for me, the communication was great, from being able to book appointments myriverside account right through to the text messages reminding me of my appointment date and time slot for my repairs, the only other thing that would be helpful that I can think of at the moment is putting the type of job, e.g. gas, electrical, joiner, plumber on the text messages that have the job numbers on, as a suggestion for improvement, as this may help to jog a memory of what the repair(s) are for. I really love the text that told me the name of the contractor and that I was informed Jill H was on the way, this helped manage my anxiety she was very polite, respectful and took the time to explain a few things to me I’m grateful that now I know and it has helped me understand that I could change some of the things myself, with a little know how it helps a lot as I know what to do for next time for myself before calling a contractor if that doesn’t work.
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