Riverside are withholding money which has been paid to them by my late mother and will not return it, despite making promises that they will send it back. They are deliberately ignoring my calls and emails which is totally unacceptable. Disgusting way to treat people. The money is a part refund for service charge due to my late mother having to tolerate two years of heating not working correctly and having to use portable heaters which cost a fortune to run. The poor treatment in the first place is bad enough, but then to not return the payment that is rightfully ours, is tantamount to stealing in my opinion.
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