Onehousing have consistently disregarded our emails and we've tried so hard to stay optimistic but this agency is deteriorating our self worth and dampening our mental health. We pay £280 service charge fee a month, with the recent update to the sinking fund for the building sitting at £100k.We've tried to address the following several times and there just is 0 communication or response from Riverside/Onehousing 'improved' feedback/complaints procedure.- Parcels being stolen from letterboxes that is behind front door (access through Trades button). - homeless people entering our building through easy-access-font door and sleeping in communal areas. Urinating and relieving themselves. - Contractually there should be a renovation every 10 years. But it's been over 10 years since they've renovated anything. The place looks miserable to walk through every day.This is just a few of the many issues we keep having to face on a weekly basis. When will Riverside & Onehousing use the fund to renovate and re-secure the building for our safety and wellbeing?
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