Deeply Failed by Riverside – Unsafe, Poorly Managed & Neglected Block at 11 Rifle Street:If I could give it ZERO stars, I would!As a full-time working resident at 11 Rifle Street, I am extremely disappointed with how Riverside/OHG continues to mismanage this block, showing little regard for resident safety, wellbeing, or basic living standards.The high noise pollution from the small shared garden is unacceptable. Riverside allows children to scream for hours in a confined space while ignoring repeated suggestions to encourage the use of nearby parks. This ongoing disruption makes it impossible for residents who work from home to concentrate or feel any peace in their own homes.Recent serious incidents, including a stabbing, have raised deep concerns among residents—especially parents of teenagers. Yet, Riverside has taken no visible action to reassure tenants or improve safety. There are ongoing issues with drug dealing, antisocial behaviour, and unsafe individuals, including reports of residents selling marijuana and even stealing other tenants’ parcels. These are not minor complaints—multiple residents have raised concerns, and Riverside continues to turn a blind eye.Despite being reported, there are no working lights in the rear carpark exit, which is a clear health and safety hazard, especially during winter months or late hours. The building is in severe disrepair with non-existent cleaning and clear signs of neglect and poor upkeep.Riverside claims in its policies to be committed to:Resident safetyTackling antisocial behaviourMaintaining safe and well-managed neighbourhoodsListening and acting on tenant feedbackYet it has failed to deliver on all of these. The ASB officer assigned is unresponsive and unwilling to investigate serious ongoing issues. It is clear the organisation does not vet its tenants properly and does not enforce its tenancy agreements, which leaves the rest of us to live in fear and frustration.Many residents are trying to mutually exchange, but no one wants to move into this neglected block. It’s been so poorly managed that people refer to it as a dump. The only silver lining is that this experience has motivated my children to strive for a better future, far away from such living conditions.Riverside needs to hire competent staff, enforce its policies, and fulfil its duty of care. Until then, I strongly advise anyone never to buy or rent a Riverside property. It’s not worth your peace of mind, your safety, or your money.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances.
