I've raised multiple complaints regarding different essential repairs with Riverside Housing, but none have been resolved—some dating as far back as July of last year, which is still stuck at stage 2. With my latest two problems, which is severe damp and mould in my son's bedroom and a flood of water in my garden, I have contacted Riverside 9 times by telephone, email and via their website. However, over four weeks with no updates, messages, or communication whatsoever.I will give you an example of how appalling their service is: I tried contacting customer service and was left on hold for 1 hour and 15 minutes without anyone picking up. When I called again and selected the payment option, someone answered within 7 minutes—clearly indicating where their priorities lie. Unfortunately, that person couldn’t assist me and transferred me to another department, where I was told there was only one person ahead of me, but no one ever answered.Overall, having Riverside as a landlord has been a deeply disappointing and stressful experience. The lack of responsiveness and follow-through is unacceptable.Riverside are by far the worst landlord in the UK! I have cried bucketloads because of the distress they have caused me and the critical repairs they refuse to carry out.p.s. don't believe any of the comments that Riverside Housing Group post here on Trustpilot. They completely ignore you and treat tenants like absolute dirt!
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