I can't even believe that I'm having to write this review less than 3 weeks into moving into our new home....We moved into our retirement living bungalow towards the end of June.... When we tried to have a shower it flooded the bathroom, because the shower tray just filled with water very quickly and overspilled into the room, there appeared to be a problem with the pump, because the water wasn't being taken away... We contacted Riverside who sent us an electrician, he had a morning appointment with us, then he had to get a plumber to attend later that day..... The plumber thought it was either we needed a new pump or a new shower tray, because it appeared to be on a slight slope... He couldn't fix the issue there and then, so he said someone would come out to investigate...... I informed him that i only had days off from work on a Tuesday and a Thursday, so that's when we would need someone to come...We were then given an appointment for Wednesday the 16th of July..... Now not only would there be no-one at home, because we would both be at work but that would mean us not having a functional shower for 13 days after the electrician and plumber had attended...... I then rang Riverside to tell them again when my days off work were and they got the appointment changed to Thursday the 17th of July.... Then my husband got another message to say that the appointment was changed again to Friday the 18th of July..... So once again I had to ring Riverside not just once this time but twice to tell them again that I only get Tuesday and Thursday off work and today my husband got an updated appointment of Tuesday 29th of July...... So yes we have been given an appointment on my day off, but we now have to wait another 15 days with no proper shower..... Me and my husband are beyond disgusted with the way we are being treated, is it not a basic human right to be able to have a shower to keep yourself clean, plus surely the shower should have been tested before we moved in, to make sure there were no issues..... We really don't know who to turn to, to receive a proper and decent duty of care.....
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