On 1 January 25 I reported that the button of the lift -(46-7 Coram St) in our block of flats on the 2nd floor was out of order, This impacted a tenant living on the 2nd floor, who just had a stroke who could not use the lift. It also impacted me because another tenant on the 2nd floor used this as an excuse to harass me (on the 1st floor) including stealing parcels from my door which I reported to Riverside several times. They did nothing. Then on Friday, 11 July over 7 months after my complaint I received a call from someone calling himself the Head of Compliance (in fact he is the Interim Head of Compliance Building Safety! not quite the same title). He apologised I had not heard anything for 7 months; and he said the lift would be fixed this week and I would get £450 compensation. In fact this was all a lie. In the letter he sent today; he renegades on this offer reducing it by £300 and stating the lift had been out of order for a completely different reason and when it was fixed the lift button would be addressed!! In fact the contractors came 2 weeks ago and turned the lift off - there was nothing wrong with it asides from this button. Riverside are absolutely shocking. Surely up there with the worst landlords in the country. They fail in their duty of care; they lie, they cheat; they have zero humanity.
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