I bought my flat since 4 months, and riverside fails to return calls and contact new leaseholders. Its like a ghost company.Do they even exist???The administrative process is fundamentally flawed - cases are frequently allowed to expire without resolution, callback commitments are not honoured, and communication appears to vanish into an organisational void.The operational structure seems perpetually understaffed, with support staff consistently unavailable when required. After months and months of repeated contact through multiple channels - telephone, email, and completing forms on their website.The evident disregard for customer service standards makes this housing association unsuitable for anyone seeking reliable property management and tenant support.
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