I originally purchased my shared ownership property through One Housing, which has since been taken over by Riverside. Unfortunately, neither organisation is fit for purpose when it comes to supporting leaseholders — whether you purchased via shared ownership or otherwise.Raising a complaint is a dead end. Despite following their formal complaints procedure to the letter, issues simply disappear into a black hole with no resolution. Communication is consistently poor, and you're left to chase answers at every step.I'm writing this review to warn others, just as I wish someone had warned me back in 2016 when I first purchased through shared ownership. It has been a long, stressful, and isolating experience — particularly when trying to staircase.I have now managed to staircase fully, but I did this in spite of One Housing/Riverside’s involvement, not because of their support.If you're considering shared ownership with them, please think twice. The long-term cost, emotionally and financially, may not be worth it.
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