I have been a leaseholder for almost 2 years and I have been trying for months now to get the gutters of our building cleaned and repaired to no results yet. I have sent plenty of emails and every time they tell me someone will phone (which they never do, I recently learned they didn't even have my phone number what a joke), or the workers couldn't get access, or a scaffholding request needs to be approved by a manager, or my request is too old and they now have to create a new one which means I will have to wait for another 20 days, it goes around and around in circles as if they hope I will get tired and stop asking.... It's my property' value at risk so I won't stop chasing them for a repair I actually pay service charge for...
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