I went to view a new property on Wednesday 17th September and bear in mind I applied for a ground floor flat with a wet room. I arrived at the property and Tyler (housing officer) opened the door and I was greeted with stairs. I walked up the stairs and asked the question “is this the correct property as I was expecting a ground floor flat and I’ve just noticed a bath rather than a wet room” I was then told “I do have another property which is a ground floor flat on the same street but because you are able bodied, this is better for you”… that’s strike 1. Strike 2 was the fact that I got told it was a new kitchen and workmen are finishing it in the next couple of days. After stupidly accepting everything and signing tenancy and getting keys I decided to have a further inspection. Kitchen is missing cornice off the too of the cupboards, inside the drawers and cupboards are full of grease and are falling to bits. I’m currently on hold to them now (19 minutes) waiting to complain about this. Here’s strike 3 and this is definitely the best one yet. My bathroom door has a lock feature on the handle but doesn’t actually having the locking bolt attached so it is obsolete. This is by far the worst housing association I’ve ever dealt with!
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