After a degrading experience with Riverside’s complaints procedure in July 2025 (submitted separately) when I was left with windows I'm unable to open in my flat, I’ve experienced further problems, and for the sake of my safety and rights, I feel compelled to document this here, as my requests and preferences are being disregarded, and I’m not being notified about scheduled works that affect me as a tenant.I initially submitted a request for information about the works listed below, on Friday, 19 September 2025, and as of today, Saturday, 31 Jan 2026, I have not received any response or details from Riverside regarding the nature of these works, despite following up with multiple emails to Riverside.One of the emails I received was from a Riverside Digital Services Advisor, stating that my latest submission would be added to the previous case number and that I would receive a phone call, possibly from a withheld number within 2 days.This response continues a pattern of disregard for my stated preferences—I do not answer withheld numbers and generally do not take phone calls unless I’m expecting one. My preferred methods of communication are email or text message. Additionally, failing to provide advance notice of scheduled works leaves me alarmed and uncertain about activities happening near and around my home.I’m unclear about the role of the Digital Service Advisor in this process. I’ve never encountered this position before, and I assume they are not part of the housing management team. It’s also unclear how their responsibilities differ from those of a Customer Service Advisor—or whether the responses I’ve received are generated by AI using a human name.The generic response from Riverside, posted on Trustpilot appears to relate only to my public review and did not engage with the specific issues I raised. The public replies on Trustpilot appear proactive, but I suspect they are generic, scripted responses—possibly generated by AI using a human name. This approach is questionable, as it knowingly creates frustration and funnels tenants into the complaints process, all while maintaining a façade of public engagement.Wednesday, 17 September 2025I heard a noise near my flat door around 08:30, which is an internal door accessed from the communal area. When I opened it, I saw a female worker on a step ladder placing something above my door. I had received no prior warning from Riverside. The worker, who identified herself as being from Openreach, said she was installing fibre internet and that Riverside had notified tenants — but neither Riverside nor Openreach had informed me beforehand.Tuesday, 23 September 2025I was disturbed by loud noise in the communal area, and discovered scaffolding was being erected around the communal entrance, and I hadn't been notified about this work either.Thursday, 02 October 2025Scaffolding was erected around my living room windows without any prior notification of the scheduled works.Friday, 03 October 2025I was disturbed at approximately 06:55 in the morning by scaffolders erecting scaffolding around my kitchen and bedroom windows.Shortly after 07:00, they began using power tools in a residential area.Friday, 10 October 2025I was once again disturbed from the morning through to the late afternoon by ongoing scaffolding work around my flat windows. This occurred without any prior notice of scheduled works.Tuesday, 14 October 2025Further disturbance occurred due to continued scaffolding activity throughout the day. As with previous instances, there was no advance notification.15 October 2025Scaffolders at front, between 11:00 and 16:00.16 October 2025Scaffolders at front, between 14:00 around 16:30.17 October 2025Scaffolding lorry arrived around 11:36 and departed around 13:41.22 October 2025Scaffolders returned around 08:35.23 October 2025I was disturbed by loud noise from scaffolders between 14:25and 16:13. 10 November 2025Around 09:30 an unknown male whom didn't appear to be a works operative or scaffolder had climbed onto scaffolding below my bedroom window. 09 Dec 2025Scaffolders at front around 11:05.19 January 2026Hammering noise during the day, 20 January 2026Hammering started again at around 09:36.21 January 2026Drilling at 11:26. I noticed that scaffolding at rear had been taken away.22 January 2026Disturbed by drilling and hammering sounds around 08:55.26 January 2026Disturbed by hammering sounds from around 10:26. Scaffolders arrived at front around 13:00.29 January 2026Scaffolding was erected at rear again, sometime after 17 Jan 2026.
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