This company is the worst housing company on the planet,there scamming people left right centre,i was in arrears due moving from e.s.a to universal credit due to severe ill health,i pay etc on my rent but it never seen to go down,they are a scamming housing assocation who rip you off.do not trust them one little bit,you could pay and pay and still be in arrears no matter how much you pay.
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