As a leaseholder I pay my service charges, which are allot of money. This money should be used for maitenance and repairs. Riverside doesn't look for things to repair pro actively, even though the estate has an office where a representative could sit at and take care of the 100s of people in the Estate, some of which are very vulnerable people.They provide very basic means for people to report repairs. They provide an app.The app is sub par to other apps out there. It looks very poor like something made 15 years ago.Being very good with apps , even poor apps, I was able to use it to submit a couple repairs, and the repairs were actually actioned.The cheaper, easier, one days worth of labour repair, was repaired. The harder repair wasn't. It was for a shattered panel, and they just taped over the panel instead of replacing it and doing a proper fix.Afterr some time I was contacted by SMS and gave feedback about the repair.What happened to the service charge moneys? Why didn't they use it to action both my requests? Why is so much money charged and the app so poor?
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