I still have no usable hot water today. Riverside refuse to repair it while a complaint is open. They actually closed my hot water repair job on the grounds that I had complained, leaving me without hot water for over a month. I have two Ombudsman cases open and multiple complaints ongoing, yet nothing has improved. I am now looking for solicitors, when my health allows, to take legal action.Every complaint response has been evasive, dismissive, or copied from my own letters. They refuse to name decision-makers, ignore direct questions, and breach the Housing Ombudsman Complaint Handling Code at every turn.They fail their legal duties under:• Landlord and Tenant Act 1985 – repair structure and exterior• Equality Act 2010 – reasonable adjustments• Homes (Fitness for Human Habitation) Act 2018 – keep homes safeI have chronic health conditions; Riverside and Evolve are fully aware, yet they continue to ignore reasonable accommodations, causing ongoing distress. This is not an isolated case, as neighbours have experienced the same failings. It is a systemic issue of gross negligence, incompetence, and no accountability.If you are a tenant, prepare for endless delays, broken promises, and the need to fight at every stage. If you are considering Riverside as a landlord, avoid them at all costs.Update in response to Tracie's reply.No, you have not sent me any request for more information, why make false claims? Nor has anyone else been in contact about this. a long with 3 other outstanding issues I remain without safe hot water, which is a breach of your statutory duties under the Landlord and Tenant Act 1985, the Equality Act 2010, and the Homes (Fitness for Human Habitation) Act 2018.Another week has passed with no hot water and no accountability, this is gross negligence, not customer service, and exactly why you deserve the review calling you out.
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