Would give zero if i could. Left vulnerable, disabled tenants without a working lift for 4 weeks. Despite being told how serious the situation was, how tenants were trapped at home with No medication and food. Got told a housing officer would come check on people. He never came. One tenant with copd and one now with a knee injury. another missed an operation as no access up to 4th floor with no lift. other tenants cry as they drag themselves up the stairs. This behaviour is the most disgusting behaviour i have seen by a housing association in the last 10 years. One housing had its issues but it never had us all feeling this hopeless. Riverside is a dangerous negligent housing association and they will be the cause for fatalities in the future. Accidents have already happened under them. including a head injury. They have zero empathy and they offer zero help or assistance. they absolutely need shutting down.
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