Currently the 5th time I’ve called Riverside. The first time I was told it was an emergency and someone would be with me in 12 hours and wasn’t given a reference code and nobody turned up despite me waiting in all day for that, and the agent even asked me if I’d be in all day for it so we had a talk about this. I called up again 4am as it was freezing and the man didn’t seem much bothered but said he would log it. On hold now and you’re saying you can’t come out until Monday despite me having no heating or hot water for 3 days now. This is how you treat people. You cannot lie about this either as I have it all documented. Shame on you. Pull your finger out!
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