Riverside have now written to ex OHG tenants three letters stating we can no longer pay by standing order from 31 December. That if we do we will be in arrears. This is untrue and any attempt to stop payments by standing order is illegal. This is yet another example of Riverside’s bullying tactics - trying to terrify tenants to adopt one of their preferences. This is in line with the Head of Complaints Mark Morgan asking me to accept an illegal contractor struck off by companies house if I wanted my kitchen done under the Decent Homes Act. This means for the first time in my life and 35 years living in my flat I will have no cooking facilities this Xmas. Whereas Steve Young Acting Head of Repairs wrote to senior management stating that the hole in my living room wall with dangerous electrics had been done - it hadn’t. Riverside staff have no interest in providing a service.It begs the question how they are permitted to run properties.
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