I'd give zero stars if that was possible. Their customer service line takes you to a queue that goes on for 1-2 hours because they claim to be ''busy''. Called a different department and managed to get a hold of someone in seconds to be given the worst customer service. Spoke to advisor Shauna/Shawna/Shona (however you spell their name) and just by the tone of her voice I could tell how incompetent she was for the role. Wasn't of any assistance whatsoever and claimed my address wasn't in the system to call up someone else to tell me a different story. Not sure how she got the job.Based off the other reviews I can tell my experience is somewhat similar to theirs dealing with incompetent advisors and unpromised scheduled call backs where they will deliberately mute their microphones so they can skip your call.Garbage company, wouldn't recommend, if you're automatically assigned to these guys through housing associations, you will have a miserable experience.
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