Unresponsive, very expensive, unprofessional, incompetent, slow to respond, overwhelmed, understaffed, poorly managed, poor communication, absolutely horrible. Nasty. It is incredibly frustrating to pay so much money and receive such horrible service. Such extortionate abusive arrangement with RS. Edit to respond to request for details:This is, without exaggeration, the worst management company I have ever dealt with. 1. Lift outage: The lift has been out of service for over a week. No updates. No urgency. No accountability. 2. Customer service farce: I called three separate times, wasting 30–40 minutes per call, only to later discover that your incompetent customer service team had been giving out fake job reference numbers and never actually logged the repair request. This is not a mistake — it is gross negligence. 3. Emails: Zero response. Not slow. Not delayed. Zero. Emails are completely ignored. 4. Complaints process: Entirely useless. I no longer have the energy to repeatedly explain how fundamentally broken and dysfunctional your company is. 5. Communication (or lack of it): • No notice when the lift is out of service • No notice when it’s being repaired or reinstated • No notice when contractors enter the building and knock on residents’ doors • No notice when window cleaners descend from the roof and suddenly appear outside our windows — a serious privacy and safety concern 6. Service charges: This year’s service charge pack has not been issued. Residents have no visibility over how much is being charged, what it’s being spent on, or why the costs are so high. Total opacity. 7. Website: Most functions simply don’t work (FoB key requests, parking permits, etc.). What is the point of the portal? 8. Incorrect billing: I pay £285 per month in service charges. My next-door neighbour and upstairs neighbour — with identical flats — pay £180. Despite raising this, there has been no response. 9. Direct debit changes: Took two months to action a simple update. 10. Shared inbox chaos: One single email address used for all buildings and all residents, which nobody ever responds to. Every excuse is the same: “overwhelmed”, “backlog”. Completely unacceptable.Do not take people’s money if you are incapable of delivering even the most basic level of service.This company survives only because leaseholders are legally forced to pay service charges under their lease agreements. Without that legal obligation, this business would not last a minute.Utterly incompetent. Completely useless. Extremely expensive for what amounts to no service at all. A total waste of time and money. Avoid at all costs.
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