Trying to report emergency repair 8/12/25,spent all afternoon on phone just trying get the call answered .Finally got reply near to closing time after over 4hours waiting .I was offered a callback in 24hrs or more,and live chat,tried live chat it was unavailable .Luckily I wasn't trying to report burst pipes etc,by the time I got an answer the damage to all flats would have been a disaster .Think we need a phone number just for repairs,instead of general number used for everything
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