⭐⭐⭐⭐⭐ 5-Star Review for Rivian Customer Service & Rivian OrlandoI recently purchased a pre-owned Rivian R1S with around 11k miles, and within the first month I noticed a light clicking noise at low speeds and a few small cosmetic issues (a loose door trim and a broken clip by the back seat). I submitted everything easily through the Rivian app, but I hesitated to schedule an appointment because the nearest Service Center is in Orlando—over 100 miles from me—and I wanted to make sure a loaner vehicle would be available.To my surprise, the very next evening on a Sunday around 7PM, I got a call from the sweetest woman with a southern accent from Rivian who saw that I had entered the service request but hadn’t booked a time. I was already impressed—they reached out proactively, outside of typical business hours, just to help. She reassured me they would make sure I had a loaner if they needed to keep my vehicle, which immediately made me feel comfortable moving forward.A few days before the appointment, Zach from the Rivian Orlando Service Center called to confirm everything, including the loaner. He let me know they’d likely need my Rivian for about a week. I also had travel scheduled and told him I might be delayed picking it up afterward, and he worked with me on timing with zero stress or pressure. Throughout the process he explained everything clearly, kept me updated while I was out of town, and made sure the entire experience was easy and convenient.All of the repairs were covered under warranty, the vehicle came back perfect, and the customer service was honestly some of the best I have ever had with any automotive brand. Considering how many disappointing dealership experiences I’ve had over the years, this was the complete opposite—professional, proactive, kind, and human.I know most people only leave reviews when things go wrong, but this experience absolutely deserved recognition. Zach and the team at Rivian Orlando went above and beyond, and I’m truly grateful. I am completely in love with my Rivian, and I can’t imagine driving anything else at this point—the quality of the vehicle combined with service like this is unbeatable.Highly recommend. 10/10.
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