We purchase this truck and we thought it would be amazing, it has been overall a decent vehicle except for one major issue, there have been many small issues to be expected but this is unacceptable. Rivian boasts its ability to record vehicle accidents (incidents) my truck can not record any accidents and Rivian service can not locate any issue and cannot retrieve any video. I have had police officers ask for video recorded by the vehicle and I cannot provide it to show other driver at fault, I’ve raised the concern with Rivian Legal, they said they don’t feel like it’s a big deal and that they should take the truck back as it’s not working correctly. So if you want a dependable incident camera recording system you prob want to look toward the Tesla brand as Rivian does not record any incidents as the manufacturer swears to but will not back up or repair as they cannot figure out the issues. There legal department feels no responsibility for a vehicle that’s doesn’t function as intended and Rivian sales people tell you it does, so they lie about the vehicle’s abilities and then won’t back it up when your vehicle doesn’t perform correctly. I asked them to replace the truck and they declined since the truck they provided me doesn’t work correctly they won’t buy it back so I could get another vehicle and now the 7,500 rebate doesn’t exist anymore because they’ve delayed addressing a lemon they sold me. Again Rivan says there vehicles do things that they should do but sell a broken unit they can’t fix and they decline to take it back to help out a customer of there’s. Buy from someone else if you want some to stand behind there vehicle Rivan will not back up there vehicles, there legal department is just as bad
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