I recently had a disturbing experience with my Rivian while charging at an Electrify America station - the cable locked into my vehicle and I was stranded for hours. Despite contacting Rivian support multiple times, I was left without real help and later told the charging port must be replaced at my own expense, blamed as “human error.” Now I’m stuck waiting weeks for service and can’t use fast charging. For a brand built on customer care and innovation, this has been deeply disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
