Rivian is not ready for the real world. I spent over $100,000 on a vehicle that looks great—but has been nothing but a headache to own. Constant issues, service delays, and no sense of urgency or professionalism from the support team.My latest experience? My car sat at the Miami Service Center for over 2 weeks, and no one contacted me to let me know it was ready. I only realized it was done because the Rivian app changed status over a week ago. That’s the level of communication I’m dealing with.The staff is polite, sure—but utterly inept. No updates. No accountability. I’ve been treated with disrespect and mockery, and I’m done pretending this company deserves the benefit of the doubt.Rivian corporate: I hope someone there sees this. If you care at all about your reputation, you’ll fix your service centers—especially Miami. Because if my experience is anything close to the norm, you’re losing customers by the day.
Claim your business profile now and gain access to all features and respond to customer reviews.
