Peter was very helpful. He understood my issue and knew who to contact within the company to resolve it. He also clearly explained the process for how it would be handled. I received an email from the other department within an hour confirming that the issue was resolved, and then an email from Peter the next day as a second confirmation. In sum, he knew what to do, explained to me what he would do, did it, and then sent me a confirmation that it was done. Competence and communication -- the two keys to good customer service.
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