I have ordered from RJ Living before and I was satisfied with the products received. The issue is when there is a problem with an item, in my case a sideboard costing over $2000, and you need help from the Customer Service, that is when it turns into a nightmare and that is the reason why I will never shop again with RJ Living.Order placed on: 27 January 2025Money taken from my account: 28 January 2025Damaged Sideboard received: 19 February 2025Reported issue to RJ Living: 19 February 2025RJ Living agreed to send a replacement: 10 March 2025Asked for full refund, because RJ Living cannot provide a date of when I will receive a replacement: 29/03/2025Two months after taking my money I still do not have a sideboard that I can use. If I am not receiving a refund next week I will request a Credit Card chargeback and report RJ Living poor standards of service to the Office of fair trading and to the Australian Competition & Consumer Commission.It's very clear that RJ Living does not value its customers and their satisfaction, and it's not acceptable that a company can operate in this way especially when they advertise hassle free returns. I can guarantee that this experience has caused significant inconvenience, frustration and waste of time.
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RJ Living embodies the relaxed, Australian way of life; thoughtfully creating designs that enhance the natural beauty of your home.
Our products are designed in-house by a passionate female-led design team. Our mission is to create pieces that can’t be found anywhere else, so your space is truly a reflection of you.
Since 2012, RJ Living has operated as a family-owned Australian business. The business was born out of a desire to deliver unique designer furniture without an inflated price tag.
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