Beware. RJ Living (as referred in other posts) is quite appalling to deal with when it comes to faulty products. Two months , 24 emails, 4 phone calls and still yet to have the faulty product picked up/returned/refunded. We loved the product- but it had a safety defect which we explained, photographed, videoed and sent to RJ (twice). They in turn would not accept responsibility for the product they were selling. "We'll contact our supplier" and let you know. Sorry RJ please take responsibility for the products you market. RJ said the supplier saw no fault with the product. An electrical fault is a safety issue. There should be no questions asked. Market expectation (and consumer law) requires a return policy to be effected in a timely manner. Most online sales businesses have a 24 hour turnaround on products whether 'change of mind or return due fault'. They don't treat their customers with the sense of 'disbelief' and delay that we have experienced. After several attempts to have the product returned, a courier turned up to collect the faulty product. Unfortunately the return post form sent to us by RJ was unable to be activated by the courier. So again, back in contact with RJ to organise another return postage label. We then received another email advising us that the supplier found no fault with the product. A merry-go-round. At that point I contacted the supplier myself and got an after hours email response to my enquiry about the product in question. Very reassuring.But should I have had to do the follow up ? RJ- there are plenty of highly efficient and alternate online businesses who retain customers with outstanding customer service. The delay procedures, the questioning, the miscommunication, the multiple people handling this 'simple return' who don't seem to have liaised with one another is troubling. In the end we have a replacement product which we like...but the poor experience will be what is remembered. Pay Pal and Fair Trading would have a field day with this situation.
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RJ Living embodies the relaxed, Australian way of life; thoughtfully creating designs that enhance the natural beauty of your home.
Our products are designed in-house by a passionate female-led design team. Our mission is to create pieces that can’t be found anywhere else, so your space is truly a reflection of you.
Since 2012, RJ Living has operated as a family-owned Australian business. The business was born out of a desire to deliver unique designer furniture without an inflated price tag.
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