The absolute worst customer service and communication I’ve ever encountered.I ordered a lounge in early September, in the Sydney showroom, and confirmed my date for delivery on the spot.In the lead up to the delivery date, there was ZERO communication, until I reached out to confirm a delivery time. I was then told that their warehouse was closed for relocation and they’ll be in touch once they have a delivery date. At no point was this relayed to me when purchasing in the showroom, and at no point was this communicated to me after my order.After following up almost daily, I was offered a gift card for the hassle, which was appreciated, lounge finally arrived 3 weeks later, but it doesn’t stop there.I used the gift card on 4th October and 7 weeks later, still no delivery in sight and not a single update.It’s such a shame that their products are so good because I can’t, in good conscience, recommend RJ Living to anyone.Would leave zero stars if I could.
Claim your business profile now and gain access to all features and respond to customer reviews.
RJ Living embodies the relaxed, Australian way of life; thoughtfully creating designs that enhance the natural beauty of your home.
Our products are designed in-house by a passionate female-led design team. Our mission is to create pieces that can’t be found anywhere else, so your space is truly a reflection of you.
Since 2012, RJ Living has operated as a family-owned Australian business. The business was born out of a desire to deliver unique designer furniture without an inflated price tag.
See more
