The day after it was delivered, I decided to return a rug that I purchased for my apartment as it didn’t go well with the existing furniture. It wasn’t a cheap purchase even though I found the same product elsewhere. RJ living offered over $250 for me to keep the rug but I said I had no need for it. So they confirmed they only accepted returns at their warehouse in Keysborough. I was instructed to take it there. So I drove an hour to this warehouse with the unused rug that I wrapped in glad wrap. Not in the original packaging but with the label in tact. I handed it to someone driving a forklift as there was no office or reception and they didn’t provide paperwork. Instead, I took a photo which I emailed to customer service. After the fact, I was told that they could not provide a full refund as it wasn’t in the original packaging. They charge 25% and called it restocking cost. Other reputable retailers allow for change of mind and provide refund. Clearly not the case with this dodgy mob.
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RJ Living embodies the relaxed, Australian way of life; thoughtfully creating designs that enhance the natural beauty of your home.
Our products are designed in-house by a passionate female-led design team. Our mission is to create pieces that can’t be found anywhere else, so your space is truly a reflection of you.
Since 2012, RJ Living has operated as a family-owned Australian business. The business was born out of a desire to deliver unique designer furniture without an inflated price tag.
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