The products are fantastic, and I love everything I’ve bought. However, the customer service is lacking. Last year, I struggled for days to initiate a return. Their online chat is often unavailable, and responses to submitted forms take ages. This year, after placing an order and receiving confirmation, I had to follow up to learn that my order was out of stock. It feels like they prioritize holding onto my money over keeping me informed. Unfortunately, the excellent products are overshadowed by the poor service.
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