!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!! USE A DIFFERENT BANK!!!!!!!!!TERRIBLE company for any POWER-SPORTS purchases…. I own a UTV rental COMPANY in SoCal and we’ve purchased SEVERAL of our fleet Canams through road runner and up until about a week ago (after about4 years of being a customer) had a pleasant experience but now, I WILL NEVER use this company to purchase another UTV/jetski/boat and I URGE others to heed my warning. They do NOT return cusromer phone calls, they refuse to even do a ONE TIME FEE REVERSAL!!! Like all other banks… which I do understand, but when your “employees” are useless know-nothing sacks of air, when I am paying you money I expect ALOT more from what I’m giving them in interest!!! Anyway, I called because a payment kicked back from them, a payment I make EVERY month with the same account the SAME way and they had ZERO information for me as to why it was returned.. literally no explanation and told me to call my bank… as I knew there was no problem with the account or funds I called just to be sure and they had no record of the transaction at all… but then HOW DOES THE COMPANY NOT HAVE ANY INFO???? Well, they don’t use their own portal for payments they use a 3rd party… after a THIRD CALL to road runner I finally found a COMPETENT employee who gave me a phone number to call and actually get some answers but PRIOR TO THAT, I had a request into a supervisor for the day prior and I NEVER GOT A PHONE CALL BACK… nothing, I got told sorry lady ur stuck with the fees that it seems our system failed and charged you because of…. Well… I guess they don’t need mine or ANYONE else I knows business and BOY OH BOY do we deal with LOTS and LOTS of people looking to buy toys, can’t wait to make it hurt for them over the next couple years because I have a loud mouth and hold grudges for a LOOOOOONG time!! ANYWHO, OCTANE FINANCIAL, ROAD RUNNER…. WHO/WHATEVER ur company hides under, I will be damn sure to spread the praises of SYNCHRONY or SHEFFIELD now!!!
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