I have challenged credit. I purchased a side by side for my wife and the dealership got loan approval threw road runner financial service. my payment is due on the 20th of each month. On 9/20/22 I submitted a payment online which includes the $4.25 convenience fee. On 9/22/22 starting early in the morning I started receiving phone calls and emails claiming they have not received my payment. I was asked to resubmit the payment because the first payment didn’t go through. and on stupidity of my part I resubmitted another payment. Please note, I am trying very hard to develop a good and clean payment history. 9/24/22 I had checked my online banking to see if another payment that I have made cleared. Only to discover that both payments that I submitted to Roadrunner Financial have been withdrawn from my account putting me in the negative of over $400. so I contacted Roadrunner Financial service and explained to them the situation. Giving them both the confirmation numbers for each payment that was withdrawn from my checking account. I also asked them to put back into my account one of the payments that was received. it was explained to me that Roadrunner Financial service uses a second party accounting firm that manages its accounts. And that I was going to have to send an email and a letter explaining what happened and asking for the second payment of that. They claim that they have no affiliation with this account management Second party company. When you look it up online it is actually a subsidiary company to Roadrunner Financial created so that they can charge you a $4.25 fee for making your payment. Which to me is yet another scam. Up to this incident I was satisfied with Roadrunner Financial. but it is now clear to me that Roadrunner Financial services approve loans to people with challenge credit and then takes advantage of them thinking that because they have challenge credits that they’re stupid people which allows them to take advantage of them because they’re not smart enough to take action against them. because of their scamming process. And please note, I should’ve never submitted the second payment. that’s something I shouldn’t have done. Nevertheless I am now $400 in the hole in my checking account and I am left with the stress of how I’m going to get this took care of so I can pay my other bills. Money is very tight I think for all of us in these times. If you’re reading this. I strongly encourage you to seek your financial needs from another financial institution. It is now in my opinion That Roadrunner Financial services pray on people with bad credit and take advantage of them. Very disappointed in how I’ve been treated!
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