Im sorry but they don’t even deserve the 1 star that I was forced to give in order to write a review. I had a total loss of my utv and have been waiting for a refund of my extended warranty in which I am owed. I have been outright lied to by any and everyone at this facility stating that the funds have been sent and that they would be sent overnight only to be disappointed time after time. The refund was authorized to be refunded back on June 5th and I have made several calls only to find over and over again that no refund had ever been issued. I finally thought I had a resolution on Aug. 5th but yet again no refund. While I’m at it I didn’t understand why the option to have the funds directly deposited into my account was only offered last week, even though all along this was an option but never offered. I contacted my bank since I was promised that it would be in my account no later than Tuesday Aug 10th 2-3 business days after it was processed by accounting. It was no surprise that it was yet again not there. My bank advised me to contact you and verify that all the information you have is correct and to ask for a trace number so my banking institution could locate and verify that indeed that a refund was processed however your accounting could or would not provide the requested information and instead gave me a bogus number that had no relevance. Lastly I requested a call from a supervisor twice and only received a call back once by Cybil in which I missed and then when I called back I was not able to speak to her only relay questions and information via the customer service rep. Customer service reps have been helpful up until this last one she was rude and when asked for a number of corporate office she rambles off the number very quickly several times and when I asked her to slow down she did not. I’m so frustrated and can’t wait to get my refund so I can be done with this company.
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