If I could leave no stars I would. I just opened my loan 3 weeks ago and contacted them to see if they had received the title yet because the dealers states they mailed everything and to also gain help to set up automatic payments. The first rep was very rude after she asked for my account number and stated she could not find anything then she searched with my name and social and I asked well what is the correct account number if that one was wrong and she yelled at me that she never told me my account number was wrong so I asked to speak to a supervisor because I did not like her attitude and even the supervisor became very foul with me stating I was the one being rude initially because I was talking abruptly and told me that they did not have to finance the utv I have for me and they could come pick it up. How was I being rude when this was my first call ever to this company? All I wanted was simple info not this! Like wow what a way to talk to someone and a first time customer at that. I then asked to the supervisor Alex’s supervisor and she began to tell me if she gave me her supervisors number that he would not allow me to talk to him this way and she advises I lose my attitude! Like what!?!? Am I some kid?!? Long story short she gave me a fake number! I am literally on the edge of going back to the dealer to cancel the loan!!! I have never in my life had a company talk to me that way! When if it was not for people like me allowing you to finance my loan you wouldn’t make any money!!! This was sick and disgusting and I hate I ever went through this company!
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