IF I COULD HAVE GIVEN NEGATIVE STARS I WOULD HAVE. I am now at 7 phone calls to get my SIF (security interest filling) release. I refinanced this loan with anther institution and Roadrunner States "we mailed it to them on 1 April 2020." I call my new lean holder and the state they have not received it. I call and call and call and get the same response from Roadrunner Customer No-service that they have sent it out. It is now 6-30-2020 and I can not get the SIF from Roadrunner and still no one wishes to help in the situation. I would not and will not ever deal with this company again. I would hope that if you are looking for a loan that you would also not consider using them. The level of customer service is worse than a fast food restaurant with teenagers working the storeUpdate: 7/9/2020As not to change my initial comment I will provide this update. After posting this review and a compliant to the BBB, I did get a response from the company. I have had a wonderful gentleman call me from the title department and take care of all of my concerns. Not to give his name here, but he manages the title department and did everything he said he would do. He even called back at a later date (today) to see if I got the documents needed. I do appreciate the Managers call and do think that he was very professional and sympathetic to my needs. I still don't think it should have had to go that far but the company has done everything they a supposed to do now. I did appreciate the last persons who helped me, and the fact they went above and beyond to make things right.
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