Their website is TERRIBLE and totally NOT user friendly. Can't see your actual account status, only the next payment due. Call the offices and get messages they will you call you back. SMH. Ready to refinance this loan just so I can have easy access to my loan information and status. The fact that you can't change your login user name to something you can actually remember other than their crazy code is also ridiculous. I spend 10 minutes just having to look up my login name before I can make a payment. Get it together people.
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