Roberts Crossley gave me what I expected: a straightforward, step by step process for the sale of my flat. For a relatively good fee. There was another cost, though: the feeling of distance between me and the person handling my case. I mainly communicated by email (so I would have an audit chain in case anything went wrong), even though the firm allows itself up to three working days to reply. In the event all did go well, but I felt a little out of the loop on potential issues raised by the buyer's solicitors. The potential issues never became real issues - but I don't know how they were resolved. Got the result I wanted. But by luck or skillful negotiation?
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