I ordered directly from the official website but they used a third-party delivery service. The delivery was marked as completed, but I never received the package, even though I was home. When I contacted customer service, they directed me to the delivery service. However, their policy states that the seller holds the responsibility for delivery details. Now, I'm out a significant amount of money due to their lack of accountability. I filed a formal claim and strongly advise against buying from a company that won’t take responsibility for its partners.
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