roborock.com

1.3
1.3 Based on 41 reviews

...

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Disappointing refurbished vacuum experience

I bought a refurbished vacuum that came with a promised 2-year warranty. Unfortunately, it stopped working within a month. After sending it to the warranty partner, they claimed it was repaired, but the same issue occurred again after minimal use. I tried to file another warranty claim, but was told to call. The warranty partner said it had been fixed and directed me back to the manufacturer, who denied responsibility. Both parties provided subpar service, leaving me out hundreds of dollars and frustrated with the entire situation.

1
Date of experience: Dec 31, 2025

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