It is so unfortunate that a company with such popular and quite exceptional range of products is so horrible when it comes to everything else such as customer service, and shipping. Roborock claims that the order has shipped almost 2 weeks ago, and when checking USPS tracking it's been stuck at "USPS in possession of item" for almost that entire time. After reaching out to USPS, I was informed that it is just a manifest and the item isn't in their possession, rather it hasn't even been shipped to their processing centers yet. Never purchase directly from Roborock, and if purchasing through Amazon, make sure it's shipped directly from them.
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