We had a Rockdoor installed 3 years ago. We now have a problem with the locking system which from research seems common with this type of door. Unfortunately for us the company who installed it went into administration, however they had left us with the leaflet detailing the 10 year guarantee (no company name was on it so we thought we could get it repaired).. Today we found out that the guarantee is worthless and we have to pay for the parts and labour. Have to say we are not happy with the fact that this is not made clear in any paperwork or even on the Rockdoor website which makes the guarantee a huge part of their sales. I have spoken to the company today, they respond quickly but made it clear we have to pay.
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
