Had two doors fitted in 2014, front south facing door never used, this summer noticed symmetrical cracks on either side of glass panel. Fitter said could only quote for new door as now out of warranty.Read hundreds of reviews noting stability affected by UV causing same cracking and warping particularly on dark colours.Door clearly not fit for purpose hence decision to progress via 2015 Consumer Rights protection.Update to response from Rockdoor - Door sold as high quality and long lasting - advertised as ‘ 12. Cost-Effective InvestmentWhile composite doors may have a higher initial cost than uPVC or standard wooden doors, their long-term benefits make them a cost-effective investment.Long lifespan (20-30+ years)Reduced maintenance costsLower energy bills due to better insulationWhen you consider durability, security, and energy efficiency, a composite door is a smart investment that saves you money over time’.Misleading and you would not expect to pay £2000 for a door to last 10 years.All legal options will be explored including false advertising.Second response to RockDoorI am fully aware of the six year rule but are you aware of the implications of advertising that your product lasts 20- 30 years (45 in a different advertisement).Plus reasonable expectations of the lifespan of a ‘high premium’ external door. Your doors fail the test of time in Sun exposed environmental conditions and consumer evidence strongly suggests’ they are not UV resistant particularly those of dark colour.Your business model tries to circumvent responsibility for these manufacturing/ material issues to fitters.
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
