I bought a rock door approximately 3and half year ago recommended by my builder who renovated our bungalow. We thought we bought a door with a 10 year warranty but turns out not everything has a 10 warranty as our builder did not pass on the warranty leaflet to us. We have had issues with the door opening after being locked and the lacquer on the door handles chipping and discolouring.we contacted our builder who is next to useless at adjusting the door he has fitted on as an approved fitter for GAP.I contacted GAP about the issues who just told me to contact my installer or as they called him , their customer.trying to contact their customer DBHuntley Ltd my installer is harder than speaking to King Charles.i have found out that the door needs adjusting which is down to their customer,my builder and the door handles called furniture only have a 2 year warranty unlike the door which is advertised with a 10 year warranty.So I am left with a bill for new door handles which I didn’t know only has a 2 year warranty and a door needing adjustment that my installer who has been allowed by GAP to fit their rock door so I assume he is approved but it appears he isn’t he is just a builder.He is not on their trusted installer list .Nobody at GAP branch or the installer told me about warranty limitations on the components on the door .
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
