I purchased my rock door in 2015. Due to bowing, warping etc I have had it replaced a few times I am now on my 5th. The last was fitted in 2019 by Gap themselves, change of style and a new frame. I was assured that this one is the ‘Rolls Royce’ of doors and there wouldn’t be any further issues. This has now bowed and is cracking, basically I have been told by Gap customer services I need a new front door. My original door was sold by Gap to the retailer in 2013 therefore they have now stated I am no longer under warranty, obviously only buying the door in 2015 I wasn’t aware of this. As Gap fitted the current door in 2019 I now have a door that is only 5 years old and needs replacing! As a goodwill gesture they have sent an engineer to try to adjust the door, this has caused issues in Itself. My advice is do not buy a rock door! They are very expensive and not fit for purpose I thought I would have this door for the foreseeable not 5 years.
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Rockdoor manufacture unique high security composite front doors, back doors, stable doors and French doors.
