I am a 67-year-old former Retail Store Manager who recognizes the value of good customer service. I have never applied for a personal loan before other than loans for the purchase of an automobile. The staff members that I interacted with from start to finish were all courteous, knowledgeable, and extremely helpful. These qualities eased my apprehensions every time I had questions regarding the progression of the loan I was requesting. I honestly can’t recall one instance of a time when I was less than satisfied with the service I received. It's more than obvious that stellar customer service is important to this company. I always try to acknowledge this attribute when it's displayed. My entire experience was educational and done in a short amount of time, despite my lack of knowledge and having to take an additional amount of time to obtain documents pertaining to my property that were required. Again, I am thankful for the positive experience I received.
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