I ordered two pairs of grips with name and number.When the order was send, I received an email from support, that they accidentally missed the name and number and ask if I can provide it in a reply to the email with name and number again. - OK, that can happen, no problem.I replied with requested information and a question what should I do with the package which was already dispatched. Unfortunately I received email saying "Your message wasn't delivered to support-at-rocketgrip.com because the address couldn't be found, or is unable to receive mail."So I found that they actually using eu domain, I manually modified address and replied to support on rocketgrip.eu - success, automated email arrived that a ticket in a ticketing system is created!But when I click on the ticket a login page to a ticketing system opened, but since the ticketing system has different accounts than rocketgrip itself, I don't have one here... and there is no possibility to create one, great! So I waited 48 hours as it was stated that I should received reaction in that time and nothing happened.I replied again to the eu domain email, another ticket was created, same problem as the first one.After 72 hours, I received an email saying just "thank you", without any response to my question. I'm quite curious if the grips with proper labels arrive sometiome...
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RocketGrip is new generation sports grip producer. It is the #1 fully customizable grip in form that shrinks and fits any knob type. RocketGrip can also be personalized with player's name and number. All RocketGrip products extend glove lifetime up to 5x as it does not consist of glue and thus save palms. More than 75 000+ hockey players around the world are already ditching the tape and switching to the RocketGrip grip tape alternatives. RocketGrip is Pro player-approved and used by the top athletes.See more
