Misleading and false representation. In addition they provide lulling delaying complicated process to discuss a refund or return of item. I ordered 2 hats on straw 20x and one felt. When received they were each in a plastic bag stuffed into a too small box and are crumpled and creased. They are like children toy hats. They do not hold shape and are of cheap poor material. The sizes are not even close. The 29x straw is like flimsey weave. The felt hat is the wrong color and size and does not represent the hats in the pictures
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