I had to cancel my cruise booked for 5th July 2025 as my son was diagnosed with Leukemia and was unable to travel. I made Rock aware as soon as I could and have had multiple emails going back and forth saying that things I had already sent had not been received etc. we are now 5 months down the line and I still have not been paid out. They have now advised that the form completed by the consultant in July has to be completed by the GP. I am owed approx £5000 from the insurance company who are ignoring my enquiries.
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ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
